Returns & Refunds

Effective Date: July 2026

We stand behind the quality of RadRack products. If you're not completely satisfied, here's how we handle returns and refunds.

Pre-Order Cancellations

Pre-orders may be cancelled for a full refund at any time before your order ships. Once a pre-order has shipped, it is subject to our standard return policy below. To cancel a pre-order, contact us at [email protected] with your order number.

Return Eligibility

We accept returns on unused, uninstalled products in their original packaging within 30 days of delivery. To be eligible for a return, the item must be:

Unused and uninstalled
In original, undamaged packaging
Accompanied by proof of purchase
Free of damage caused by misuse or improper installation

Return Authorization

All returns require prior authorization. To initiate a return, email [email protected] with your order number and reason for return. We will provide return instructions and a Return Authorization (RA) number. Returns sent without an RA number may not be accepted.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged Shipments

If your product arrives damaged, please contact us within 7 days of delivery with photos of the damage and your order number. We will arrange a replacement or refund at no cost to you.

Non-Returnable Items

Products that have been installed or used
Products with damage caused by misuse, improper installation, or accidents
Products returned without prior authorization
Sale or clearance items (if applicable)

Questions?

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